airportQM is professional services company providing specialist consultancy services to airports and the aviation industry, worldwide.
Quality Management is at the core of safe and efficient airport operations and airportQM brings ISO 9001 principles and requirements to life across the broad range of airport objectives, from Airport Security to Customer Service or Environmental Performance.
Safety Management Systems are an essential part of modern airports and the backbone to safe and compliant operations. Our experts can bring hands-on experience of deploying ICAO Annex 19 compliant SMS to airports of any size.
Our team of experts combine years of experience in all areas of airport regulation, both in terms of national as well as international requirements. Providing insights from both the airport and the regulator’s perspective, we provide specialist compliance advice to existing operations and can support the compliant introduction of new projects onto the complex airport environment.
Operational Readiness and Airport Transfer (ORAT)
With hands-on experience in the delivery of dozens of large airport infrastructure projects worldwide, our experts can lead the operational integration of new infrastructure into the airport environment in a smooth and risk-free fashion—through asset commissioning and integration, operational trials, staff familiarisation, migration and Go Live delivery.
Operational Performance Improvement
Through the delivery of industry best practice Quality Management principles, our experts can deliver tangible and sustainable improvements into all areas of airport operations, through the use of Standard Operating Procedures, Key Performance Indicators, Balance Scorecards, or Service Level Agreements with key suppliers and partners.